AI Receptionist Software

AI Receptionist Software Built for Service Businesses

RunBy is AI receptionist software designed for HVAC, plumbing, electrical, roofing, cleaning, and other service businesses. It answers every call, books jobs into your calendar, follows up on estimates, sends invoice reminders, requests Google reviews, and delivers a daily owner briefing — replacing your receptionist, answering service, and front-office tools in one platform.

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24/7 AI Phone Answering

RunBy answers every call, captures customer details, handles after-hours requests, and prevents missed leads from going to competitors. Your customers always reach someone — never voicemail — at any hour, in English or Spanish.

  • Natural, human-sounding AI voice with industry-specific knowledge
  • Bilingual English and Spanish on every call
  • Never puts callers on hold; handles concurrent calls
  • Industry-specific emergency triage protocols

AI Appointment Booking

RunBy books jobs directly into your calendar, confirms appointments, and sends reminders automatically. Automated appointment booking that fills your schedule without anyone in the office lifting a finger.

  • Real-time calendar booking from any inbound call
  • Automatic confirmation and reminder texts
  • Smart conflict detection — never double-books
  • Integrates with Google Calendar, ServiceTitan, Housecall Pro, Jobber, more

Missed Call Automation

When a call is missed, RunBy follows up automatically by text so every lead gets a response. Missed call text back works in seconds — by the time the caller has walked back to their truck, you have already replied. The single highest-ROI feature for any service business.

  • Instant text-back within seconds of any missed call
  • 15-minute automatic callback attempt
  • Tracks every recovered missed call as revenue saved
  • Works after hours, weekends, and during peak surge

Estimate Follow-Up Automation

RunBy follows up on open estimates so more quotes turn into booked jobs. Quote follow-up automation that runs at day 3, 7, 14, and 30 — exactly when most service businesses go silent and lose the work to the next bidder.

  • Multi-touch sequences across SMS and email
  • Custom messaging by estimate stage
  • Automatically marks estimate as won, lost, or no-response
  • Reactivates cold quotes at smart intervals

Invoice Follow-Up Automation

RunBy sends polite payment reminders and helps reduce unpaid invoices. Invoice follow-up automation that does the awkward chasing for you — protecting both your cash flow and your customer relationships.

  • Polite, branded payment reminder cadences
  • Day 7, 14, 21, 30 dunning sequence
  • Tracks days outstanding per invoice
  • Escalates to owner only when truly stuck

Google Review Automation

RunBy requests reviews after completed jobs so happy customers help grow your reputation. Automated review requests run after every job — and flag negative sentiment privately before it becomes a public 1-star review.

  • Smart timing — sent at the moment of peak satisfaction
  • One-click review path to your Google Business Profile
  • Negative sentiment routed to owner, not public review page
  • Average customer adds 15+ Google reviews per quarter

Daily Owner Briefings

Start each morning with a summary of calls, bookings, invoices, follow-ups, and review opportunities. The daily business briefing arrives at 7 AM so you know exactly what your AI employee handled overnight before your first cup of coffee.

  • Inbound call count, booked jobs, revenue influenced
  • Missed call recoveries with caller info
  • Outstanding estimates and invoices that need a nudge
  • Anything escalated to you with full context

See AI receptionist software in action

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Plans start at $299/month. See AI receptionist pricing · Try the missed call cost calculator · Compare against an answering service alternative.