Housecall Pro is great field service software — once the job is on the books. But who answers the phone when a homeowner calls at 7 PM with a no-heat emergency? RunBy is the AI receptionist that books the job into your Housecall Pro calendar in the first place. Most owners keep both.
| Feature | Housecall Pro | RunBy |
|---|---|---|
| Core purpose | Field service management (scheduling, dispatching, invoicing) | AI receptionist that books the job in the first place |
| 24/7 call answering | Voice add-on, limited hours on base plans | Always-on, every call answered in under 2 rings |
| Emergency triage after hours | Voicemail or paid voice add-on | HVAC/plumbing/electrical-trained priority routing |
| Books job to your calendar | You enter the job after the call | AI books directly into HCP, ServiceTitan, Jobber, or Google |
| SMS confirmation to customer | Manual or scheduled | Sent within 60 seconds of booking |
| Estimate follow-up | Manual or template campaigns | Automated day 3, 7, 14, 30 sequences |
| Review automation | Post-job request | Post-job + smart timing on positive sentiment |
| Replaces office manager | Helps an office manager work faster | Replaces the $48K/year hire entirely |
| Pricing model | $49–$299/mo per seat + Voice add-on | $299/mo flat. Unlimited calls. No per-minute. |
| Setup cost | Onboarding fees common | $0. We build your AI for free during trial. |
| Works with HCP | — | Yes — direct calendar sync, no double entry |
Housecall Pro manages jobs once they're on the calendar. RunBy fills the gap before that — the missed call at 6 PM, the after-hours emergency, the new-customer inquiry while your tech is on a roof. Every lead captured. Zero voicemail.
Keep Housecall Pro. RunBy replaces the $48K-a-year office manager you've been thinking about hiring. AI handles inbound calls, books jobs into your existing HCP calendar, chases estimates, requests reviews. $299/mo. One predictable bill.
Housecall Pro Voice and most receptionist services bill per minute. Summer hits, calls triple, your bill triples. RunBy is one flat $299/mo no matter how many calls — built for HVAC, plumbing, and electrical seasonal surges.
Forward your business line to RunBy. We connect to your Housecall Pro calendar. Your AI takes its first call the next morning. 14-day free trial. No credit card. No setup fee. We do the build for you.
No — RunBy works alongside Housecall Pro. Housecall Pro is field service software for scheduling, dispatching, and invoicing once a job is on the books. RunBy is the AI receptionist that answers your phone, qualifies the lead, and books the job into your Housecall Pro calendar in the first place. Most of our customers keep both.
Housecall Pro Voice is a call-answering add-on bundled inside their suite. RunBy is purpose-built AI staff — 24/7 call answering, real-time appointment booking, SMS confirmations, estimate follow-up, and review automation — at a flat $299/month with no per-minute charges. Works whether you use Housecall Pro, ServiceTitan, Jobber, or no FSM at all.
Yes. RunBy connects to your Housecall Pro calendar so appointments booked over the phone show up instantly for your dispatcher and techs. No double entry. No copy-paste from voicemails.
Housecall Pro is built around jobs already on your calendar. RunBy fills the gap before the job: every inbound call answered in under 2 rings, after-hours emergency triage, estimate follow-up sequences on day 3/7/14/30, and AI-driven review requests after job completion. It's the receptionist layer Housecall Pro doesn't include in the base plan.
24 hours. You forward your business line to RunBy, we connect to your Housecall Pro calendar, and the AI takes its first call the next morning. No lengthy onboarding, no setup fee, 14-day free trial.
14-day free trial. No credit card. No setup fee.
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