Privacy Policy

RunBy, Inc. ("RunBy," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (runbyai.co), AI-powered services, and related applications (collectively, the "Service").

1. Information We Collect

Information You Provide

When you sign up for RunBy, contact us, or use our Service, we may collect:

• Contact information: name, email address, phone number, business address
• Business information: business name, industry/vertical, number of employees, services offered
• Account credentials: email and password used to access the dashboard
• Payment information: billing details processed securely through Stripe (we do not store credit card numbers)
• Communications: messages you send through our contact form, email, or phone

Information Collected Automatically

When you interact with the Service, we automatically collect:

• Usage data: pages viewed, features used, time spent on the Service
• Device information: browser type, operating system, device identifiers
• Log data: IP address, access times, referring URLs
• Cookies and similar technologies: to maintain sessions and improve user experience

Information from AI Interactions

Our AI employees interact with your customers on your behalf. During these interactions, we collect:

• Call recordings and transcriptions (when recording is enabled)
• Customer contact information provided during calls (name, phone, email, address)
• Appointment and booking details
• Customer inquiries and service requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Configure and train your AI employee on your specific business
• Process appointments, bookings, and customer interactions on your behalf
• Send you daily briefings, performance reports, and account notifications
• Process payments and manage your subscription
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent, and you can opt out anytime)
• Improve our AI models and service quality
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate the Service (e.g., Stripe for payments, Twilio for communications, Supabase for data storage, SendGrid for email)
• AI providers: We use third-party AI services to power our voice and text interactions. Call data may be processed by these providers under strict data processing agreements
• Your customers: When our AI interacts with your customers, it shares relevant business information you've provided (services, hours, pricing, etc.)
• Legal requirements: When required by law, subpoena, or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain your data for 90 days to allow for account reactivation. After that period, your data is deleted from our active systems. Some data may be retained longer for legal, accounting, or compliance purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent for data processing (where consent is the legal basis)

To exercise any of these rights, contact us at jonathan@runbyai.co.

7. Call Recording Disclosure

When call recording is enabled, all parties are informed at the beginning of the call. Recordings are stored securely and are accessible to you through your dashboard. You can disable call recording at any time through your account settings or by contacting support.

8. Cookies

We use essential cookies to maintain your session and keep you logged in. We may also use analytics cookies to understand how visitors use our website. You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

RunBy, Inc.
Miami, FL 33101
Email: jonathan@runbyai.co
Phone: 1 (786) 733-2209