Smith.ai is a solid general-purpose virtual receptionist. But if you run an HVAC company, you need more than call answering. You need an AI that understands emergency dispatch, seasonal surges, job booking, and the full back-office workflow.
| Feature | Smith.ai | RunBy |
|---|---|---|
| Emergency call capture | Basic | HVAC-trained priority routing |
| Seasonal lead surges | Limited | Unlimited concurrent, auto-scales |
| Job booking | No | Direct calendar booking |
| Review automation | No | Auto-requests after jobs |
| Invoice collections | No | Smart dunning sequences |
| Home service workflows | Generic | Purpose-built for 24 verticals |
| Estimate follow-up | No | Automated day 3, 7, 14, 30 |
| Daily owner briefings | No | Every morning |
| Pricing model | Per-minute | Flat monthly |
Trained on HVAC workflows, not generic scripts. RunBy understands your seasonal patterns, emergency call priorities, and job sequencing better than any general-purpose tool.
Doesn't just take calls. RunBy books jobs directly to your calendar, chases invoices with smart sequences, and automatically requests reviews after every job completion.
No surprise per-minute bills when summer hits. One flat monthly price covers unlimited calls, unlimited concurrency, and all features. Predictable costs, predictable scaling.
Handles seasonal spikes without extra cost. Whether you get 10 calls or 1,000 calls per day, RunBy manages them all with the same reliability and zero performance degradation.
RunBy connects directly to your calendar, CRM, and accounting software. It's not designed as a drop-in replacement for Smith.ai, but rather as a purpose-built alternative with deeper HVAC industry features.
Yes. RunBy is trained on HVAC emergency dispatch patterns. It understands seasonal surges, prioritizes emergency calls, and routes job bookings directly to your calendar with automatic confirmation.
RunBy scales automatically to handle unlimited concurrent calls. No per-minute charges. No surprise bills during busy season. One flat monthly price covers everything.
RunBy goes beyond Smith.ai with automated review requests sent immediately after job completion. It also handles invoice follow-up and estimate sequences—capabilities Smith.ai doesn't provide.
RunBy is live in 24 hours. Connect your calendar and phone number, and the AI takes your first call the next day. No lengthy onboarding or training required.
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